SAVRALA Manufacturer of the Year 2010 Awards

Friday, 22nd October 2010, The Ballroom @ The Hilton Hotel, Sandton

Manufacturer of the Year 2010
Volkswagen


 (left to right) John Hopkins, Rabby Bokaba, Stuart Norman, Kathleen Booth, Mike Glendinning, Paul Smallman, Gina Handley, Nico Fourie & Letsepe Phahlane


Louise Carver thrilled MOTY guests.

Moty Awards Evening – A Truly Classy Affair

On the 22nd of October, the South African Vehicle Rental and Leasing Association (SAVRALA) and the country’s motoring fraternity celebrated their annual Manufacturer Of The Year Awards – colloquially known as MOTY.

It was a classy affair of the highest calibre as both ladies and gentlemen turned out in their finest evening attire to celebrate these sought-after awards at the Hilton Hotel in Sandton. The country’s top car brands were well represented – a clear indication of how prized these awards are to manufacturers. Paul Pauwen, outgoing President of SAVRALA, noted “Over the years, the MOTY Awards have become prestigious accolades within the industry and receiving one is no small feat.”

As the association steering industry standards in the rental and leasing space, SAVRALA takes these awards very seriously and the judging criteria are therefore managed and facilitated by an independent research company to ensure that the process is fair and unbiased.

The primary focus of these awards is the relationship between the motor manufacturers and their leasing and car rental customers. Superior levels of service and support, as judged by their SAVRALA-member clients, is the main objective of MOTY.

Emcee for the evening, funny man Al Prodgers, kept the evening very entertaining with his humorous anecdotes about his own car experiences whilst seamlessly announcing awards and ensuring the event was fluid and light-hearted. To everyone’s delight, additional entertainment was provided by none other than the talented Louise Carver, whose sultry voice enchanted the audience with a mix of pop/rock ballades.

The evening commenced with a very heart-felt president’s report delivered by outgoing SAVRALA President Paul Pauwen; who also welcomed in-coming president Linda Kotzé. Linda is National Manager at Nedfleet and has been a SAVRALA NEC member for the past 5 years.

Excitement rose as the first awards were announced for Best Manufacturer’s Representative. The trophies went to Trevor Jones from General Motors’ rental division and Paul Smallman from Volkswagen’s leasing division.

The evening got into full swing with the competition heating up between the car manufacturers. The Motor Manufacturer Of The Year – Rental was won by General Motors who took the gold, followed closely by Volkswagen winning Silver and Hyundai walking off with the bronze.

The Motor Manufacturer Of The Year – Leasing saw VW walking away with the gold, Nissan taking the silver and Hyundai once again taking the bronze.

Most Improved in their respective classes were the two Germans, Audi in the rental section and Mercedes-Benz in the leasing section.

By the time the Overall Manufacturer Of The Year award came around, the atmosphere in the beautifully decked-out ballroom was electric and the guests were cheering their brands on. The three top spots looked very similar to the 2009 winner’s rostrum with top honours going to Volkswagen, who dominated the night. Silver went to last year’s winner, Hyundai. For the third year in a row General Motors went home with the bronze.

“We are very pleased with the terrific support we received throughout this year from our members,” Linda Kotzé commented. “The results speak for themselves and the winners were all worthy players who consistently go the extra mile when it comes to both service and delivery. We look forward to what 2011 brings.”

SAVRALA comments on BMW recall

October 2010

BMW is currently undertaking a massive worldwide recall of up to 348 000 vehicles which may be affected by a brake leak. The vehicles under the recall were produced between the 2002 and 2010 model years and include the BMW 5 Series, 6 Series, 7 Series, Rolls-Royce Motor Cars and BMW Alpina B. All are V8 and V12 engine vehicles. While BMW is now joining the long list of car manufacturers who have been forced to recall faulty vehicles in recent years, it should be noted that this particular fault will not place drivers in mortal danger. If a vehicle is affected, a small leak develops in the power braking system, causing a vacuum loss which in turn leads to a reduction of power braking assistance. However, mechanical braking is not affected and drivers will still be able to slow and stop their vehicles. Drivers who experience reduced power braking assistance are encouraged to schedule a service appointment with an Authorized BMW Center as soon as possible. Furthermore, all drivers of potentially affected BMWs will receive a letter asking them to schedule a service appointment with an Authorized BMW Center – all of which are being supplied with the necessary replacement parts.

SAVRALA comments “BMW has for many years been a very good supplier of vehicles to the car rental industry and there is no record of poor build quality. Currently our industry does not have any of the vehicles being recalled on fleet and this does not pose a threat or inconvenience to our customers and clients.”

SAVRALA comments on Mercedes recall

October 2010

Yet another luxury car manufacturer has joined the ranks of those forced to recall vehicles with potentially faulty parts. On 12th October, Mercedes-Benz South Africa launched a recall campaign on power steering systems of their C-Class and E-Class vehicles produced between 1 June 2009 and 28 February 2010.  These vehicles could potentially develop a leak of power steering fluid at the connection between the high pressure line and the pump. Following the gradual loss of fluid, drivers can expect to hear a whining noise from the pump. Higher than normal steering forces are then required, especially when parking. Mercedes-Benz has assured vehicle owners that in spite of this, the vehicle will remain stable.

Paul Pauwen, president of SAVRALA commented earlier today: “Mercedes-Benz has been a very reliable supplier of vehicles to the rental and leasing industry. They had notified us of the recall as soon as the problem was discovered.  Our members have agreed that all vehicles affected in their fleets will be sent to Mercedes for thorough checking. SAVRALA members’ foremost concern is for the safety of their customers and will therefore ensure that no vehicles that are affected by this potential hazard leave the depots.”

The inspections and potential repairs will be carried out by authorised Mercedes-Benz service hubs

SAVRALA comments on AARTO Roll-out delay

September 2010

The Road Traffic Management Corporation (RTMC) has announced that the proposed roll-out of the Administrative Adjudication of Road Traffic Offences (AARTO) Act is to be postponed in order to ensure effective implementation.

Prior to this, The South African Vehicle and Leasing Association (SAVRALA) had been granted access to The National Traffic Information System (e-NaTIS) in order to facilitate finding a practical, holistic and sustainable solution to the processing of fines, particularly in the vehicle rental and leasing environment.

SAVRALA has therefore been developing an automated system to help streamline the current process of re-directing fines so that the notice of infringement is issued directly to the driver, not the owner, of the vehicle. To this end, various regulation amendments have been proposed, focusing particularly on the nomination of drivers.

Val van den Bergh, General Manager of SAVRALA, comments: “The fact that the AARTO roll-out has now been postponed will give SAVRALA more time to have the regulation changes implemented successfully. We are pleased that the RTMC is taking the time to address the challenges raised during AARTO’s pilot phase.”

Carbon Emissions Tax – is South Africa ready?

September 2010

Government’s carbon emissions tax is set to come into effect on 1 September 2010. The South African Vehicrned about the broader impact that this tax will have on its members and the general road user.

It has been said that South Africa is one of the few African countries that could contribute to mitigating climate change, a goal that is naturally shared by responsible businesses and individuals. The implemenle Rental and Leasing Association (SAVRALA) adds its voice to those major stakeholders who are concetation of a CO2 tax is therefore understandable in the global race to reduce carbon emissions. But – SAVRALA seeks answers from Government to a variety of concerns:

CO2 tax will be levied on new vehicles. What is being done about the large assortment of old – many unroadworthy – vehicles that continue to spew emissions into the environment unchecked?

The tax is a flat rate CO2 emissions tax. The tax will add anything from R5 000 to R20 000 to the cost of a new vehicle; a fact that threatens to have a negative impact on the already ailing motor industry. Furthermore, a flat rate tax does not take into account the fact that vehicles that travel less emit less carbon than those that are on the road day in and day out.

The tax will be levied at R75/gram of carbon dioxide emitted per kilometre for each gram/kilometre above 120 grams per kilometre. Only 0.4% of passenger cars sold fall into this environmentally friendly category. This problem is further compounded by the fact that car manufacturers cannot produce or import vehicles with less-polluting engines as the fuel available in South Africa is not yet clean enough to sustain them.

This tax will raise a potential R1-billion a year in revenue for the National Treasury. Are there plans in place to guarantee that the revenue earned from this environmentally-motivated tax will in fact be spent on environmental issues?

16th Annual SAVRALA MOTY Awards

September 2010

On the 22nd of October this year, SAVRALA will once again bring motor manufacturers and importers and their leasing and car rental customers together at the annual Manufacturer of the Year Awards. The objective of the MOTY Awards is to give recognition to those who have consistently provided superior levels of service and support – as judged by their leasing and rental clients. “Our members see the vehicle manufacturers and importers as their prime partners and we appreciate their support, as much as they value our custom,” says SAVRALA president, Paul Pauwen.

Throughout the year, SAVRALA conducts two surveys amongst its members. Rental and leasing members are asked to rate manufacturers and importers in various areas. Criteria covered in the Rental questionnaire include communication, support, maintenance, value and theft prevention. The Leasing questionnaire measures performance levels related to fleet pricing and residual values, maintenance and support, communication and marketing as well as dealerships. Vehicle model ranges and sales volumes are specifically not measured in these surveys.

Kondile & Associates, an independent market research company, facilitates an in-depth evaluation process in order to provide an accurate analysis of SAVRALA members’ impressions of the manufacturers and importers alike. MOTY Awards include Gold, Silver, Bronze and Most Improved across three categories, namely Overall, Leasing and Rental. Overall Awards are determined from the combined results of the rental and leasing divisions.

Last year, the coveted Manufacturer of the Year Award was scooped up by Hyundai – the first importer to receive this highly-regarded honour. Hyundai marketing director Stanley Anderson commented, “It has been one of our business objectives to be the first Importer to win the SAVRALA award. It took a lot of dedication from our staff and dealers to achieve this and all credit to them.”

SAVRALA encourages members who have not yet submitted their surveys to do so in order to be part of this valuable and exciting process. Good luck to all entrants!

Free flowing trouble

September 2010

South Africa’s imminent Open Road Tolling (ORT) system is poised to offer road users greater convenience through nonstop payments. The intention of the South African National Roads Agency (SANRAL) to create uncongested, harmonious roads through free flowing traffic at highway speeds is admirable – but The South African Vehicle Rental and Leasing Association (SAVRALA) poses the questions: has anyone considered how this is going to affect the country’s car rental industry and general road users? And, perhaps more importantly: does anyone care? Government has already displayed a distinct lack of interest in the potential financial impact on the industry and by extension the consumer. Consider this: the new system means that the owner of the car, not the driver, is ultimately responsible for the payment of toll fees. This translates to a certain billing nightmare for car rental companies whose cars all have multiple drivers. Unless rental companies are able to receive a live information feed that effectively interfaces with various rental systems, they will not be able to bill the customers as they return their vehicles and depart for their destinations, many overseas. Who then accepts liability for those fees? Is the industry being asked to absorb these costs? Is the industry going to be forced to finance a live billing system? Or, will the consumer simply have to endure higher rental rates?

Government has indicated that car rental companies will be provided with free e-tags to affix to their vehicles, thereby ensuring minimal capital outlay for the companies. In order to be scanned successfully however, these tags have to be affixed to the windscreen of the vehicle. This of course means that the tag can be removed by any of the car’s numerous drivers – once again opening the door to potential revenue loss and fraud. The position of the new overhead gantries poses a further problem. Several of the gantries are located in close proximity to the airports. The implication of this to car rental companies is that their cars will be scanned every time they leave the airport for servicing or refuelling. Since the cars have no passengers in them at this time, who is to be liable for the costs incurred?

As citizens and companies who pay taxes, vehicle import duties, fuel levies and vehicle licence fees, it is frustrating to now be bulldozed into paying additional road tolls – especially as this is taking place without any collective consultation with the industry, public and general road users. And will it only be honest citizens paying the price? There is no doubt that not all road users will abide by the ORT process – how will the taxi industry who openly flaunt road use legislation be managed?

SANRAL’s project manager Alex van Niekerk has been quoted as saying: “We want to make this as affordable as possible.” SAVRALA welcomes comment as to how this statement applies to the car rental industry.

Savrala and its members commit to protecting South Africa’s children

The 8th of June saw members of the travel and tourism industry coming together to prevent the sexual exploitation of children. At a high profile event at the Radisson Blu Gautrain Hotel, the Tourism Child-Protection Code of Conduct (“The Code”) was officially launched for the first time in South Africa by the local Code representative, Fair Trade in Tourism South Africa (FTTSA). After Kenya, South Africa is now the second African country to be a signatory to The Code.

Although South Africa is not generally considered to be a child sex tourism destination, several factors have raised concerns that the risk of South African children being exposed to child trafficking, prostitution, sex tourism and other forms of exploitation is ever-increasing. The tourism industry continuously strives to bring more visitors to our country, as increased tourism revenues will ultimately mean greater financial security for South Africans and more opportunities for our children. However, Thandiwe January-McLean, the CEO of South African Tourism, points out that “this also ironically poses a great danger to our children.” Add to this the influx of foreigners due to the 2010 FIFA World Cup™, and it is easy to see why the signing of the Tourism Child-Protection Code of Conduct was essential to ensuring that South Africa remains a responsible tourism destination.

The Code, an international initiative, was endorsed by a number of industry bodies at the Johannesburg event, including the National Department of Tourism, South African Tourism, the Tourism Business Council of South Africa (TBCSA), Federated Hospitality Association of Southern Africa (FEDHASA), Southern Africa Tourism Services Association (SATSA), Association of South African Travel Agents (ASATA) and the Southern African Vehicle Rental and Leasing Association (SAVRALA).

The private sector was represented at the Johannesburg event by 14 organisations, of which 5 are SAVRALA members: First Car Rental, Budget, Europcar, Hertz and Avis. Together with the 16 signatories at the Cape Town event, this makes a total of 30 signatories in South Africa.

The Code binds its signatories to the following six measures to protect children and create awareness around child trafficking:

  1. Establish an ethical corporate policy regarding sexual exploitation of children.

  2. Train personnel in the country of origin and in destinations.

  3. Introduce clauses in contracts with suppliers, stating a common repudiation of sexual exploitation of children.

  4. Provide information to travellers (eg: by means of brochures, posters, in-flight videos, ticket slips, home pages, etc).

  5. Provide information to local “key persons” at tourism destinations.

  6. Report annually.

“Effective child protection is only possible where all sectors of society are mobilised. The contribution of the travel and tourism industry is critical. When it comes to the sexual exploitation of children, there can be no innocent bystanders. Together, we must demonstrate zero tolerance to exploiters and make South Africa a tourist destination that is safe for children,’ says UNICEF South Africa Representative Ms Aida Girma.

Val van den Bergh, General Manager of SAVRALA comments “By being signatories to The Code, SAVRALA and its members are proud to be role models in the fight against the exploitation of South Africa’s children.”

Click here to download the Code Pledge Form

AARTO And Savrala come together on traffic fine issue

June 2010

The Road Traffic Management Corporation (RTMC) recently announced that the proposed roll out of the Administrative Adjudication of Road Traffic Offences (AARTO) is going ahead as planned. The staggered roll out is expected to be completed by 31 December 2010.

Although the South African Vehicle and Leasing Association (SAVRALA) fully supports the implementation of AARTO, as well as its objectives, our concern for our members has stemmed from the problems posed by traffic fines. It is not car rental companies who are traffic offenders, but rather the clients driving the cars. Many SAVRALA members have accumulated large volumes of traffic fines, many of which have not been redirected by the authorities to the offenders in question. This has resulted in SAVRALA members being harassed and the delay in registration and licensing of vehicles etc.

Consider this statistic: SAVRALA members accumulate an estimated 400,000 traffic fines per annum. Of these 150,000 are from foreign residents and they all need to be re-directed. Currently the first infringement notice goes to the relevant SAVRALA member, not the driver responsible. This results in a lengthy process to re-direct the penalty to the driver – a mission which is often impossible. Not only does this delay the payment of the penalty, it also means that the SAVRALA member remains liable.

AARTO is managed by the RTMC to ensure the proper and effective functioning of its systems and processes, with law enforcement being the key focus. Both the RTMC and the Road Traffic Infringement Agency (RTIA) have agreed with SAVRALA that there is a need for a practical, holistic and sustainable solution to the processing of fines. They understand that avoiding the risks, delays and costs relating to the posting of documentation and subsequent manual processing is vital and have therefore granted SAVRALA access to The National Traffic Information System (e-NaTIS).

SAVRALA will now undertake to develop an automated system that pays specific attention to the needs of rental and leasing sections whilst complying with the AARTO Act and other relevant regulations. This system will help streamline the current process of re-directing the fines as the notice of infringement will be issued directly to the driver – valuable time will be saved and SAVRALA members will no longer be liable.

(Pot)holes in the bottom line

June 2010

The state of our country’s roads is having a seriously negative impact on South African motorists. Potholes and general decay of roads are costing road users tens of thousands of Rands in car repairs, not to mention the danger posed through the ensuing accidents. The South African Vehicle Rental and Leasing Association (SAVRALA) points out that car rental and leasing agencies are hardest hit by the poor road conditions due to the large fleets that they maintain. Bad road conditions are one of the recognised causes of excessive wear and tear and often lead to disputes as to who is accountable for the resultant costs.

It is admirable that ‘SANRAL has now raised R17.3 billion of funding for the expansion and upgrade of toll roads, particularly the Gauteng Freeway Improvement Project’, however, this doesn’t make the daily commute on suburban roads any less harrowing. SouthAfrica.info, the official gateway to the nation, encouraging tourists and investors to visit this incredible land of diversity, states: ‘while most national roads are tarred and in good condition, the more rural the road, the more likely it is to be pot-holed and poorly surfaced.’ Are we to understand that roads in suburbs such as Rosebank and Sandton, carrying large volumes of daily traffic, are now considered rural?

The 2010 National Budget clearly states that since 2004, ‘the country’s roads, transport, stadiums and buildings received a facelift.’ If that is the case, the question has to be asked: why are potholes and deplorable road maintenance of such concern to road users? The treasury goes on to say that one of the main changes to the budget for the next three years will be the allocation of R2.8 billion more for public transport, roads and rail infrastructure. The Johannesburg Roads Agency claims to maintain a steady response time of three days from the time a pothole is reported; a fact that road users are quick to oppose.

If one considers the fleets owned and managed by members of SAVRALA, the cost of constantly having to replace tyres and rims coupled with regular wheel alignments and repairs to suspensions leads to an increase in total transport costs. Ultimately it is the consumer who bares the brunt of the problem as the prices of goods and services continue to escalate.