2018 MOTY Breakfast

MOTY 2018 Award Winners Gallery

LEASING AWARDS

Handing out Leasing Awards – Sandile Ntseoane, Theshnee Sinan and Denise Fairhurst

RENTAL AWARDS

Handing out Rental Awards – Sandile Ntseoane, Grenville Salmon and Francis Human

OVERALL AWARDS

Handing out Awards – Sandile Ntseoane and Winston Guriah

Clean sweep for Toyota at MOTY 2018 Awards

The Southern African Vehicle Rental and Leasing Association (SAVRALA) – whose car rental members manage over 70,000 vehicles and leasing members account for over 68,000 Owned/Funded and 250,000 managed vehicles per annum in South Africa – held their annual industry Manufacturer Of The Year (MOTY) awards in Sandton on Thursday, 25 October 2018.

Toyoya regained the number one spot for the first time since 2008, dethroning Volkswagen which has won MOTY in seven consecutive years.  Toyota also won the Leasing Category, making them the Overall MOTY winner by some margin.  Volkswagen secured the overall second position, with BMW placed in third.

Congratulating Toyota, SAVRALA President Winston Guriah said: “While the evolving needs of both the car rental and leasing fleet owners made it an exceptionally demanding business environment, the dedication and commitment of manufacturers, which continued to understand and address these needs, deserves recognition through the MOTY awards”.

In its 23rd year, MOTY recognises motor manufacturers that have provided SAVRALA members with the best-possible support and assistance.  These awards are based on the results of a continually improved industry-specific survey comprising 38 criteria reviewed twice annually among 31 of the largest Rental and Leasing companies in South Africa.

Questionnaires are completed by a panel of individuals who depend on and deal directly with each manufacturer.  This results in obtaining an accurate, objective, unbiased and company-wide perspective of the service levels experienced.

The results from this competition enable each manufacturer to identify their strengths and work on areas of weakness as highlighted to them by their corporate customers.

Areas of evaluation scored by the Rental members include:

  • Communication: Covering the timeous and accurate information on new models, pricing and vehicle delivery, as well as regular manufacturer contact – improved by 4.7%.
  • Support: Assessing the quality of operational support and ability to accommodate industry specific requirements as well as timeous delivery of vehicles – improved by 2.6%.
  • Maintenance: Rating the technical training, contact with the technical representatives, response to technical issues and warranty claims, dealer support, parts availability and flexibility on Goodwill and Policies – improved by 1.3%.
  • Value: Covering the protection of residual value and pricing structures, under the current economic challenges – improved 1.3% above last year’s results.
  • B-BBEE compliance: This area shows some modest improvement but remains an area of opportunity

The Overall Rental industry score this year improved by 2.6% from last year.

Areas of evaluation scored by the Leasing members, include:

  • Communication / Marketing: Including regular visits, information on production issues, pre-launch and ongoing information – improved by 8.1%.
  • Technical Support: Measuring the technical relationship as well as provision of technical information and parts availability – improved by 9.4%.
  • Financial: Looking at fleet pricing structures and discounts and residual value – improved by almost 8% since last year.
  • Dealer Support: Including delivery issues and aftersales service – improved by 7.6%.
  • B-BBEE compliance – This area shows some modest improvement but remains an area of opportunity

The Leasing survey showed improvement in all criteria measured, hence the improvement of 8% in the Leasing Industry score since 2017.  While it is still well below the rental score, Guriah said: “It is clear that the manufacturers have taken up the challenge to improve their focus on the Leasing members. It is only a matter of time before the current gap between the two section scores is eradicated.”

Rental Results for 2018:

Toyota moved up from their second position last year to take top honours this year, pushing Volkswagen into joint second with BMW, which proved to be the wildcard this year. Renault, which was the most improved manufacturer in 2017, took third position, breaking into the Top 3 position for the first time.

Toyota also received the Value award, following their top score in this category on the Rental questionnaire.

BMW received the award for the Most Improved Manufacturer on the Rental side, while BMW won the Tutuka award, awarded to the automotive member who supplies lower and niche vehicle volumes to SAVRALA car rental members.

Rental 2013 2014 2015 2016 2017 2017 – final position 2018 Improvement
1st Toyota 65.5 65.9 65.8 64.0 65.1 2 68.7 3.6
2nd BMW 51.5 46.5 63.9 58.3 56.9 6 64.5 7.5
2nd Volkswagen 72.7 70.8 68.5 67.3 67.3 1 64.5 -2.9
3rd Renault 60.3 63.3 55.8 57.8 5 63.3 5.4

Leasing Results for 2018:

Toyota took the honours for the second year running by quite some margin, followed by Hyundai in second position and Volkswagen in third.

Toyota was also awarded the Value Award, having scored the best in the Financial Section of the Leasing questionnaire.

The award for the Most Improved Manufacturer in Leasing went to BMW, which managed to improve their Leasing score by 13.7% since 2017.

Leasing 2012 2013 2014 2017 2017 – final position 2018 Improvement
1st Toyota 66.8 75.2 69.9 65.2 1 71.9 6.8
2nd Hyundai 69.7 73.7 63.8 58.4 2 62.8 4.5
3rd Volkswagen 76.3 77.9 70.7 53.8 3 61.5 7.7

Best Representative Awards for 2018:

SAVRALA awarded BMW’s Queen Ramaliwa as its Best Rental Account Executive, while Ramatjitla Penyane from Toyota was voted the best Rental Technical Representative for 2018.

Best Leasing Account Executive was awarded to Jackie Grindrod from BMW, while Ramatjitla Penyane, from Toyota, was also voted the best Technical Representative to the Leasing Industry.

TOYOTA TAKES OVERALL GOLD MOTY AWARD AS VOLKSWAGEN CONTINUES RENTAL DOMINANCE

 

JOHANNESBURG, OCTOBER 23, 2017 – The Southern African Vehicle Rental and Leasing Association (SAVRALA) – whose car rental members manage over 70,000 vehicles and leasing members account for over 55,000 Owned/Funded and 245,000 managed vehicles per annum in South Africa – held their annual industry Manufacturer Of The Year (MOTY) awards at a gala dinner in Sandton on Friday, 20 October 2017.

Despite Volkswagen claiming the MOTY Car Rental title for the seventh consecutive year, just ahead of second-placed Toyota, a resurgent Toyota dominated the Leasing section, which helped them beat off their long-standing competitor to take the much-coveted Overall Gold MOTY Award. Hyundai were placed third.

Congratulating Toyota, the SAVRALA President, Winston Guriah commented that “the MOTY awards again recognise those manufacturers who continue to understand the evolving needs of both car rental and leasing fleet owners”.

In its twenty-second year, MOTY recognises those motor manufacturers who they feel have provided them with the best possible support and assistance during that period. These awards are based on the results of a continually revised and improved industry-specific survey incorporating 38 criteria reviewed twice annually among 24 of the largest Rental and Leasing companies in South Africa.
Questionnaires are completed not by one individual in each company, but by a panel of individuals who depend on and deal directly with each manufacturer. This results in obtaining an accurate, objective, unbiased and company-wide perspective of the service levels experienced.
The results from this competition enable each manufacturer to identify their strengths and work on areas of weakness as highlighted to them by their customers.
Areas of evaluation scored by the Rental members include:
• Communication: Covering the timeous and accurate information on new models, pricing and vehicle delivery, as well as regular manufacturer contact – declined by 3%.
• Support: Assessing the quality of operational support and ability to accommodate industry specific requirements as well as timeous delivery of vehicles – improved by nearly 2%.
• Maintenance: Rating the technical training, contact with the technical representatives, response to technical issues and warranty claims, dealer support, parts availability and flexibility on Goodwill and Policies – declined 1.7%.
• Value: Covering the protection of residual value and pricing structures, under the current economic challenges – improved slightly above last year’s results.
• B-BBEE compliance: Continued to decline as the new B-BBEE Codes take effect.
The Overall Rental industry score this year dropped 1.4% to 57 from last year.
Areas of evaluation scored by the Leasing members, include:
• Communication / Marketing: Including regular visits, information on production issues, pre-launch and ongoing information.
• Technical Support: Measuring the technical relationship as well as provision of technical information and parts availability.
• Financial: Looking at fleet pricing structures and discounts and residual value.
• Dealer Support: Including delivery issues and aftersales service.
• B-BBEE compliance.
While the overall Leasing score this year dropped significantly to 37.5 from 45.2 in 2014 and is well below the rental score, Guriah suggested that “there is no doubt that the manufacturers will now place more focus on the Leasing members to reduce the current gap between the two sections scores”.

Rental Results for 2017:
Winning for the seventh consecutive year, Volkswagen took the Car Rental MOTY award. Toyota moved up from their third position last year into second this year, pushing Hyundai back from their second position last year into third this year.
Volkswagen also receives the Value award, following their top score in this category on the Rental questionnaire.
Renault receives the award for the Most Improved manufacturer on the Rental side as they managed to improve their Rental score the most since last year.
Awarded to the automotive member who supplies lower and niche vehicle volumes to SAVRALA car rental members, the Tutuka award which means ‘progress’ in Zulu, went to Nissan.
Rental 2013 2014 2015 2016 2016 – final position 2017 Improvement
1st Volkswagen 72.7 70.8 68.5 67.3 1 67.3 0.1
2nd Toyota 65.5 65.9 65.8 64.0 3 65.1 1.2
3rd Hyundai 59.7 63.3 65.1 64.2 2 59.6 -4.6

Leasing Results for 2017:
By quite some margin, Toyota took the honours, followed by Hyundai in second position and Volkswagen taking third.
Leasing 2012 2013 2014 2014 – final position 2017 Improvement
1st Toyota 66.8 75.2 69.9 2 65.2 -4.8
2nd Hyundai 69.7 73.7 63.8 4 58.4 -5.4
3rd Volkswagen 76.3 77.9 70.7 1 53.8 -16.9

Best Representative Awards for 2017:
Best Rental Account Executive for the second-year running was Loshini Pillay from Volkswagen, with Robert Wright, also from Volkswagen, voted the best Rental Technical Representative for 2017.
Best Leasing Account Executive was awarded to Faan Fourie from Toyota, while Ramatjitla Penyane, also from Toyota, was voted the best Technical Representative to the Leasing Industry.
On social media, join the conversation using the hashtag #SAMOTY17.
Photos of the award winners are available here:
https://from.sketchup.co.za/index.php/s/Dl5szWtMDoJpTG5

2017 Motor Manufacturers Of The Year (MOTY) to be announced

Which motor manufacturer will win the coveted title of Manufacturer Of The Year in 2017?

The first round of judging has concluded in the annual MOTY awards process, run by SAVRALA, the Southern African Vehicle Rental and Leasing Association whose car rental members manage over 70,000 vehicles and leasing members account for over 54,800 – Owned/Funded and 244,148 – managed vehicles per annum in South Africa.

In contrast to many other car surveys, this award is based on the largest rental and leasing companies in South Africa scoring their automotive suppliers twice annually on 38 objective criteria which include B-BBEE levels, value for money (eg: vehicle resale, maintenance and cost of parts), vehicle security, communication and support.

The results of the competition are used by motor manufacturers to identify their strengths and improve their areas of weakness as highlighted to them by their customers.

“The vote of confidence given by SAVRALA members to their vehicle suppliers should be an important consideration for the car buying public who also want to buy a vehicle that offers good value for money, reliability and safety,” says Winston Guriah, the President of SAVRALA.

The first round, as voted for by both the rental and leasing sectors, has highlighted the top five manufacturers being Ford, Hyundai, Nissan, Toyota and Volkswagen. In this group, first and second place is separated by less than three points which can easily change the overall scores winners when round two is completed.

“Volkswagen has taken top honours for the past seven years in the rental section, but there has been fierce competition between motor manufacturers where the winning margins have been very small as we are seeing this year. In 2016, Hyundai and Toyota came second and third respectively,” says Winston.

MOTY also identifies the top account representatives and technical representatives from motor manufacturers, evaluating their ability to establish and maintain a successful relationship, and to be proactive and professional in their approach.

Past winners of the MOTY Best Account Representative award include Loshini Pillay from Volkswagen in 2016 and David Maeko from Ford in 2015, while Robert Wright from Volkswagen and Bennita Senyatsi from Nissan won the Best Technical Representative awards in 2016 and 2015 respectively.

“The emphasis on the MOTY results is likely to both increase the service expectation from the rental and leasing companies, while forcing them to look more critically at current service levels provided by manufactures,” says Sandile Ntseoane, the GM of SAVRALA.

“MOTY influences the vehicle purchase decision-making of both the public and large fleet operators who will be comforted by the experiences of the SAVRALA members.”

The results of the 22nd annual SAVRALA MOTY awards will be announced at a gala ceremony in Johannesburg on 20 October.

On social media, join the conversation using the hashtag #SAMOTY17.

VWSA wins Manufacturer of the Year Award

SAVRALAVolkswagen South Africa (VWSA) has won the SAVRALA MOTY (Manufacturer Of The Year) award for seventh consecutive year, an award which recognises superlative levels of service, new standards in technology and safety, and continuous improvements in delivery standards by vehicle manufacturers as rated by their customers – the car rental sector.

This vehicle manufacturer also walked away with several key awards at the 21st edition of the MOTY awards held in Johannesburg on October 21, including the Value Award and Best Manufacturer’s Technical Representative.

Lauding the achievement, SAVRALA President Marc Corcoran said: “It is a remarkable achievement and testimony to the VW SA team that they have continued to defend their MOTY leadership for a seventh time. They are true brand custodians and should take great pride at the fact that the car rental industry has recognised and duly rewarded their efforts.”

VWSA enjoyed a comfortable three-point lead between them and second place, which was achieved by Hyundai.

Illustrating the extent to which some automotive companies have focused on their car rental customers and put action plans in place to improve their previous MOTY scores, the Most Improved award also went to Hyundai who moved from 6th to 2nd this year.

For the second year in a row, the Tutuka award was won by Audi SA demonstrating a commitment to satisfying customer needs in the lower volume and niche category, which is agnostic of the large volumes sold to the car rental sector.

VWSA continued their dominance and were further recognised in the critical Value Award category.

Acknowledging the role of certain individuals within the car rental industry, the following awards were made:

  • Best Account Executive was won by the Loshini Pillay (Volkswagen)
  • Best Manufacturer’s Technical Representative was won by Robert Wright (Volkswagen)

AWARD SUMMARY

MOTY OVERALL

Overall Bronze

  • Toyota South Africa Motors

Overall Silver

  • Hyundai South Africa

Overall Gold

  • Volkswagen South Africa

Best Account Executive

  • Loshini Pillay (Volkswagen)

Best Manufacturer’s Technical Representative

  • Robert Wright (Volkswagen)

Most Improved

  • Hyundai

Value Award (Certificate)

  • Volkswagen

Tutuka Award

  • Audi South Africa

While any company will always appreciate being rewarded by its customers, MOTY 2016 has again challenged the OEMs, on an objective customer review basis, to compete and try best satisfy their customer (i.e.: car rental) requirements. The MOTY competition offers a unique insight to the expectations of OEMs from SAVRALA car rental members.

Corcoran concludes: “Given the massive cost of fleet for car rentals companies, a lot of thought is given to their vehicle purchasing decisions. As a consequence, individuals, who may be considering a vehicle purchase should consider those brands that SAVRALA has critically assessed and duly rewarded.’’

Check out the evening’s coverage on #SAMOTY16

2016 MOTOR MANUFACTURER OF THE YEAR (MOTY) AWARD TO BE ANNOUNCED

Steps are well underway to announce the 2016 winners of the 21st annual SAVRALA MOTY (Manufacturer Of The Year), to be announced at a gala ceremony in Johannesburg on 21 October.

South African Vehicle Rental and Leasing Association (SAVRALA) car rental members are currently completing their second round of voting to nominate their top contenders.

The first round, conducted in March, rewarded the top five manufacturers being Audi, BMW, Hyundai, Toyota and Volkswagen. In this group, the top three were separated by only three points which can easily change the overall scores winners when round two is completed.  Similar to previous years, it again highlights the competitiveness and increased focus on customer service by the various manufacturers.

In contrast to many other car surveys, this award is based on customers scoring their automotive suppliers on a series of objective criteria which include B-BBEE levels, value for money (e.g: vehicle resale, maintenance and cost of parts), vehicle security, communication and support. A new feature of the survey introduced last year was the distribution to each manufacturer  the actual scores received by each of the car rental companies. The scoring process by car rental companies is therefore completely transparent to each manufacturer.

Volkswagen South Africa (VWSA) has for six consecutive years won the accolade of car rental winner, but last year saw VWSA’s competitors all move together to close the gap on VWSA. It is expected that this year’s final scores will be as close, given that last year’s results and feedback will have highlighted opportunities for improvement for each competing manufacturer.

Last year’s award also saw a mere 0.1 difference in score between Audi SA and Toyota South Africa Motors which swopped podium places, with Audi taking home silver. The Most Improved Award went to BMW SA which leaped to 7th place.

“This year’s MOTY process has entered Round 2 of voting with an online questionnaire distributed to rental members, the results of which will be added to Round 1 to determine the MOTY winners. We will not be surprised if the winning margin is less than a point,” says SAVRALA GM Sandile Ntseoane.

On social media, join the conversation using the hashtag #MOTY16.