07 DECEMBER 2011 SAVRALA PRESS RELEASE
Tourism concerned that PRE does not have the systems to manage exemptions from GFIP
Encouraged by the positive statements made by the MEC for Roads and Transport in Gauteng, Ismail Vadi, at the recent Gauteng Public Transport Regulatory Entity (PRE) launch, the Tourism industry remains concerned about PRE’s capacity to serve both their customer’s needs and SANRAL in Q1 2012.
The Southern African Vehicle Rental and Leasing Association (SAVRALA) representing approximately 450,000 vehicles, the Southern Africa Tourism Services Association (SATSA), the Coach Owners Association South Africa (COASA) and the Federated Hospitality Association of Southern Africa (FEDHASA) were represented at the launch by the umbrella association Tourism Business Council South Africa (TBCSA). Several transport association spokespeople criticised the previous Gauteng Operating Licensing Board (GOLB) for long delays and arrogance when processing permit applications but the MEC assured guests that the new PRE board will seek partnerships with its stakeholders and operate with ‘efficiency; professionalism; integrity, and strict adherence to the regulatory regime’.
The concerns were raised in light of the fact that the TBCSA (Tourism Board Council of South Africa) have many members who operate transfer and chauffeur-drive services, which, like metered taxis, require both vehicle and driver permits. Although the TBCSA looks forward to a constructive and efficient engagement with the new entity, they remain concerned about how the PRE will cope with plans by the Department of Transport (DoT) to implement GFIP (Gauteng Freeway Improvement Project) open road tolling in February 2012.
Admitting that the current entity has an ‘outdated and obsolete IT system’ the MEC did not give any clarity on how the proposed toll exemption for commuter buses and mini-bus taxis will be managed by the PRE. This is important as the new entity will need to maintain, at least daily, the validity status of vehicle permits allocated to certain vehicle license plates for the SANRAL tolling system to ensure that expired or withdrawn permits do not continue to receive exemptions from the proposed GFIP toll fees. Failure to maintain a high level of integration is likely to see a real risk of increased cloned minibus taxi and commuter bus license plates if the exemption is to be applied only to a narrow group of permit holders.
It is also unclear at this stage how the toll exemption status of minibus taxis and commuter buses, with permits issued outside of Gauteng, travelling on GFIP, will be managed. Will these road users be exempt? These types of questions become real issues for inter-provincial minibus taxi and commuter bus operators and could likely require national integration with SANRAL by all PRE’s and remaining Operating Licensing Boards. Operators would, for example, need to understand whether their Mpumalanga issued permit will be cancelled due to non-payment of GFIP tolls.
The DoT, after changing all its ‘user pay’ model descriptions, is yet to issue any detailed directive in the Government Gazette to help the various metered taxis, transfer and chauffeur-drive services understand why they may not be exempted from tolls.
A further question mark remains around whether the growing number of scholar transport operators, who will require permits, will be exempt from GFIP tolls?
It seems ironic that one of the potential new priorities for the Gauteng PRE in early 2012 may well be to invest in systems and resources (at vast cost) to accommodate integration into the proposed SANRAL GFIP toll system, for the purposes of tracking and administering exemption from toll fees. PRE will therefore be investing in major IT infrastructure without earning any revenue for this obvious administrative minefield.
The TBCSA feels that this is once again an example of wasteful and thoughtless expenditure and a further reason why urgent discussions need to take place between the DoT and the broad transport industry regarding the use of the national fuel levy to fund GFIP and other infrastructure projects in a much more cost-effective and administratively streamlined manner. SANRAL has estimated GFIP administration costs to be over R5bn for the next five years. TBCSA feels that this estimate is very conservative and will be far exceeded when the cost of collection and enforcement as required by the Criminal Procedure Act (CPA) is considered. This excludes the additional costs that will have to be passed on to Gauteng consumers. The billions to be spent on administration should rather be used for the construction and maintenance of highways around the country.
By utilising the existing fuel levy and increasing this by an acceptable margin to fund additional road expansion and upkeep would avoid all the above mention infrastructure costs and could save the country billions of Rands in additional expenditure.
The Road Traffic Management Corporation (RTMC) has announced that the proposed roll-out of the Administrative Adjudication of Road Traffic Offences (AARTO) Act is to be postponed in order to ensure effective implementation.
Prior to this, The South African Vehicle and Leasing Association (SAVRALA) had been granted access to The National Traffic Information System (e-NaTIS) in order to facilitate finding a practical, holistic and sustainable solution to the processing of fines, particularly in the vehicle rental and leasing environment.
SAVRALA has therefore been developing an automated system to help streamline the current process of re-directing fines so that the notice of infringement is issued directly to the driver, not the owner, of the vehicle. To this end, various regulation amendments have been proposed, focusing particularly on the nomination of drivers.
Val van den Bergh, General Manager of SAVRALA, comments: “The fact that the AARTO roll-out has now been postponed will give SAVRALA more time to have the regulation changes implemented successfully. We are pleased that the RTMC is taking the time to address the challenges raised during AARTO’s pilot phase.”
Government’s carbon emissions tax is set to come into effect on 1 September 2010. The South African Vehicrned about the broader impact that this tax will have on its members and the general road user.
It has been said that South Africa is one of the few African countries that could contribute to mitigating climate change, a goal that is naturally shared by responsible businesses and individuals. The implemenle Rental and Leasing Association (SAVRALA) adds its voice to those major stakeholders who are concetation of a CO2 tax is therefore understandable in the global race to reduce carbon emissions. But – SAVRALA seeks answers from Government to a variety of concerns:
CO2 tax will be levied on new vehicles. What is being done about the large assortment of old – many unroadworthy – vehicles that continue to spew emissions into the environment unchecked?
The tax is a flat rate CO2 emissions tax. The tax will add anything from R5 000 to R20 000 to the cost of a new vehicle; a fact that threatens to have a negative impact on the already ailing motor industry. Furthermore, a flat rate tax does not take into account the fact that vehicles that travel less emit less carbon than those that are on the road day in and day out.
The tax will be levied at R75/gram of carbon dioxide emitted per kilometre for each gram/kilometre above 120 grams per kilometre. Only 0.4% of passenger cars sold fall into this environmentally friendly category. This problem is further compounded by the fact that car manufacturers cannot produce or import vehicles with less-polluting engines as the fuel available in South Africa is not yet clean enough to sustain them.
This tax will raise a potential R1-billion a year in revenue for the National Treasury. Are there plans in place to guarantee that the revenue earned from this environmentally-motivated tax will in fact be spent on environmental issues?
On the 22nd of October this year, SAVRALA will once again bring motor manufacturers and importers and their leasing and car rental customers together at the annual Manufacturer of the Year Awards. The objective of the MOTY Awards is to give recognition to those who have consistently provided superior levels of service and support – as judged by their leasing and rental clients. “Our members see the vehicle manufacturers and importers as their prime partners and we appreciate their support, as much as they value our custom,” says SAVRALA president, Paul Pauwen.
Throughout the year, SAVRALA conducts two surveys amongst its members. Rental and leasing members are asked to rate manufacturers and importers in various areas. Criteria covered in the Rental questionnaire include communication, support, maintenance, value and theft prevention. The Leasing questionnaire measures performance levels related to fleet pricing and residual values, maintenance and support, communication and marketing as well as dealerships. Vehicle model ranges and sales volumes are specifically not measured in these surveys.
Kondile & Associates, an independent market research company, facilitates an in-depth evaluation process in order to provide an accurate analysis of SAVRALA members’ impressions of the manufacturers and importers alike. MOTY Awards include Gold, Silver, Bronze and Most Improved across three categories, namely Overall, Leasing and Rental. Overall Awards are determined from the combined results of the rental and leasing divisions.
Last year, the coveted Manufacturer of the Year Award was scooped up by Hyundai – the first importer to receive this highly-regarded honour. Hyundai marketing director Stanley Anderson commented, “It has been one of our business objectives to be the first Importer to win the SAVRALA award. It took a lot of dedication from our staff and dealers to achieve this and all credit to them.”
SAVRALA encourages members who have not yet submitted their surveys to do so in order to be part of this valuable and exciting process. Good luck to all entrants!
South Africa’s imminent Open Road Tolling (ORT) system is poised to offer road users greater convenience through nonstop payments. The intention of the South African National Roads Agency (SANRAL) to create uncongested, harmonious roads through free flowing traffic at highway speeds is admirable – but The South African Vehicle Rental and Leasing Association (SAVRALA) poses the questions: has anyone considered how this is going to affect the country’s car rental industry and general road users? And, perhaps more importantly: does anyone care? Government has already displayed a distinct lack of interest in the potential financial impact on the industry and by extension the consumer. Consider this: the new system means that the owner of the car, not the driver, is ultimately responsible for the payment of toll fees. This translates to a certain billing nightmare for car rental companies whose cars all have multiple drivers. Unless rental companies are able to receive a live information feed that effectively interfaces with various rental systems, they will not be able to bill the customers as they return their vehicles and depart for their destinations, many overseas. Who then accepts liability for those fees? Is the industry being asked to absorb these costs? Is the industry going to be forced to finance a live billing system? Or, will the consumer simply have to endure higher rental rates?
Government has indicated that car rental companies will be provided with free e-tags to affix to their vehicles, thereby ensuring minimal capital outlay for the companies. In order to be scanned successfully however, these tags have to be affixed to the windscreen of the vehicle. This of course means that the tag can be removed by any of the car’s numerous drivers – once again opening the door to potential revenue loss and fraud. The position of the new overhead gantries poses a further problem. Several of the gantries are located in close proximity to the airports. The implication of this to car rental companies is that their cars will be scanned every time they leave the airport for servicing or refuelling. Since the cars have no passengers in them at this time, who is to be liable for the costs incurred?
As citizens and companies who pay taxes, vehicle import duties, fuel levies and vehicle licence fees, it is frustrating to now be bulldozed into paying additional road tolls – especially as this is taking place without any collective consultation with the industry, public and general road users. And will it only be honest citizens paying the price? There is no doubt that not all road users will abide by the ORT process – how will the taxi industry who openly flaunt road use legislation be managed?
SANRAL’s project manager Alex van Niekerk has been quoted as saying: “We want to make this as affordable as possible.” SAVRALA welcomes comment as to how this statement applies to the car rental industry.
The 8th of June saw members of the travel and tourism industry coming together to prevent the sexual exploitation of children. At a high profile event at the Radisson Blu Gautrain Hotel, the Tourism Child-Protection Code of Conduct (“The Code”) was officially launched for the first time in South Africa by the local Code representative, Fair Trade in Tourism South Africa (FTTSA). After Kenya, South Africa is now the second African country to be a signatory to The Code.
Although South Africa is not generally considered to be a child sex tourism destination, several factors have raised concerns that the risk of South African children being exposed to child trafficking, prostitution, sex tourism and other forms of exploitation is ever-increasing. The tourism industry continuously strives to bring more visitors to our country, as increased tourism revenues will ultimately mean greater financial security for South Africans and more opportunities for our children. However, Thandiwe January-McLean, the CEO of South African Tourism, points out that “this also ironically poses a great danger to our children.” Add to this the influx of foreigners due to the 2010 FIFA World Cup™, and it is easy to see why the signing of the Tourism Child-Protection Code of Conduct was essential to ensuring that South Africa remains a responsible tourism destination.
The Code, an international initiative, was endorsed by a number of industry bodies at the Johannesburg event, including the National Department of Tourism, South African Tourism, the Tourism Business Council of South Africa (TBCSA), Federated Hospitality Association of Southern Africa (FEDHASA), Southern Africa Tourism Services Association (SATSA), Association of South African Travel Agents (ASATA) and the Southern African Vehicle Rental and Leasing Association (SAVRALA).
The private sector was represented at the Johannesburg event by 14 organisations, of which 5 are SAVRALA members: First Car Rental, Budget, Europcar, Hertz and Avis. Together with the 16 signatories at the Cape Town event, this makes a total of 30 signatories in South Africa.
The Code binds its signatories to the following six measures to protect children and create awareness around child trafficking:
Establish an ethical corporate policy regarding sexual exploitation of children.
Train personnel in the country of origin and in destinations.
Introduce clauses in contracts with suppliers, stating a common repudiation of sexual exploitation of children.
Provide information to travellers (eg: by means of brochures, posters, in-flight videos, ticket slips, home pages, etc).
Provide information to local “key persons” at tourism destinations.
“Effective child protection is only possible where all sectors of society are mobilised. The contribution of the travel and tourism industry is critical. When it comes to the sexual exploitation of children, there can be no innocent bystanders. Together, we must demonstrate zero tolerance to exploiters and make South Africa a tourist destination that is safe for children,’ says UNICEF South Africa Representative Ms Aida Girma.
Val van den Bergh, General Manager of SAVRALA comments “By being signatories to The Code, SAVRALA and its members are proud to be role models in the fight against the exploitation of South Africa’s children.”
The Road Traffic Management Corporation (RTMC) recently announced that the proposed roll out of the Administrative Adjudication of Road Traffic Offences (AARTO) is going ahead as planned. The staggered roll out is expected to be completed by 31 December 2010.
Although the South African Vehicle and Leasing Association (SAVRALA) fully supports the implementation of AARTO, as well as its objectives, our concern for our members has stemmed from the problems posed by traffic fines. It is not car rental companies who are traffic offenders, but rather the clients driving the cars. Many SAVRALA members have accumulated large volumes of traffic fines, many of which have not been redirected by the authorities to the offenders in question. This has resulted in SAVRALA members being harassed and the delay in registration and licensing of vehicles etc.
Consider this statistic: SAVRALA members accumulate an estimated 400,000 traffic fines per annum. Of these 150,000 are from foreign residents and they all need to be re-directed. Currently the first infringement notice goes to the relevant SAVRALA member, not the driver responsible. This results in a lengthy process to re-direct the penalty to the driver – a mission which is often impossible. Not only does this delay the payment of the penalty, it also means that the SAVRALA member remains liable.
AARTO is managed by the RTMC to ensure the proper and effective functioning of its systems and processes, with law enforcement being the key focus. Both the RTMC and the Road Traffic Infringement Agency (RTIA) have agreed with SAVRALA that there is a need for a practical, holistic and sustainable solution to the processing of fines. They understand that avoiding the risks, delays and costs relating to the posting of documentation and subsequent manual processing is vital and have therefore granted SAVRALA access to The National Traffic Information System (e-NaTIS).
SAVRALA will now undertake to develop an automated system that pays specific attention to the needs of rental and leasing sections whilst complying with the AARTO Act and other relevant regulations. This system will help streamline the current process of re-directing the fines as the notice of infringement will be issued directly to the driver – valuable time will be saved and SAVRALA members will no longer be liable.
The state of our country’s roads is having a seriously negative impact on South African motorists. Potholes and general decay of roads are costing road users tens of thousands of Rands in car repairs, not to mention the danger posed through the ensuing accidents. The South African Vehicle Rental and Leasing Association (SAVRALA) points out that car rental and leasing agencies are hardest hit by the poor road conditions due to the large fleets that they maintain. Bad road conditions are one of the recognised causes of excessive wear and tear and often lead to disputes as to who is accountable for the resultant costs.
It is admirable that ‘SANRAL has now raised R17.3 billion of funding for the expansion and upgrade of toll roads, particularly the Gauteng Freeway Improvement Project’, however, this doesn’t make the daily commute on suburban roads any less harrowing. SouthAfrica.info, the official gateway to the nation, encouraging tourists and investors to visit this incredible land of diversity, states: ‘while most national roads are tarred and in good condition, the more rural the road, the more likely it is to be pot-holed and poorly surfaced.’ Are we to understand that roads in suburbs such as Rosebank and Sandton, carrying large volumes of daily traffic, are now considered rural?
The 2010 National Budget clearly states that since 2004, ‘the country’s roads, transport, stadiums and buildings received a facelift.’ If that is the case, the question has to be asked: why are potholes and deplorable road maintenance of such concern to road users? The treasury goes on to say that one of the main changes to the budget for the next three years will be the allocation of R2.8 billion more for public transport, roads and rail infrastructure. The Johannesburg Roads Agency claims to maintain a steady response time of three days from the time a pothole is reported; a fact that road users are quick to oppose.
If one considers the fleets owned and managed by members of SAVRALA, the cost of constantly having to replace tyres and rims coupled with regular wheel alignments and repairs to suspensions leads to an increase in total transport costs. Ultimately it is the consumer who bares the brunt of the problem as the prices of goods and services continue to escalate.
In recent months, SAVRALA has experienced a sharp increase in the number of complaints from members of the public with regard to cost- and/or serviced-related complaints made against car rental companies that are not members of the association. In such instances, SAVRALA is largely unable to take any action to assist in resolving the dispute between the company and the customer.
As a result of these unfortunate incidents which tend to tar the entire car rental industry with the same brush, SAVRALA would reiterate the importance of dealing with a proven and reputable company when hiring a vehicle. Association membership is strictly defined and industry involvement does not constitute automatic qualification.
To maintain professional industry standards, compliance with SAVRALA’s Code of Conduct, Constitution and Charters is mandatory for any car rental company wishing to join the association. The Code and Charters establish standards of good practice for the passenger vehicle rental, leasing and fleet management industries and are intended to ensure that customers who obtain car rental or leasing facilities from association members receive the highest levels of service, honesty and integrity in all of their dealings.
There are a number of principles governing members one of which relates to complaints: “In the event of a customer complaint being received by a member, the association requires that the member follows a customer complaint procedure that ensures that the complaint is handled promptly and efficiently.”
In the event that a dispute cannot be resolved between the two parties to the satisfaction of both, it may be referred in writing to SAVRALA by the customer and/or the member company involved in the dispute. It will then be addressed by a three-person Conciliation Committee, a Committee whose members are appointed by the association’s National Executive and the outcome notified to both parties within a reasonable period of time.
Car rental companies belonging to SAVRALA are obliged to uphold the association’s Rental Charter which states:
As a SAVRALA member, we pledge to provide for our customers:
Complete details of pricing, ensuring you are aware of all charges before commitment to a rental contract
Vehicles that are serviced and inspected to the manufacturer’s operating specification as a minimum standard and complying with all statutory requirements
Vehicles that are fully valeted and inspected for safety and comfort before each rental – from a selection of low mileage, current model vehicles
An appropriate range of risk protection products and other services
Commitment to SAVRALA’s Code of Conduct
An effective complaints procedure with access to a conciliation service administered by SAVRALA
For those individuals or companies not familiar with the association and its activities, SAVRALA is a trade association representing close to 90% of South Africa’s combined vehicle rental, leasing and fleet management industries.
Since its inception in the early 1980s, SAVRALA has been active in steering industry standards, serving to raise the professional profile of these industry sectors and as its united and representative voice, striving to ensure and protect its members’ interests at the highest levels the government sector. Its members have acknowledged the benefits of interacting competitively but cohesively for the common good of the industry and a key SAVRALA objective remains the address of industry-generic issues to ensure the long-term sustainability of the industry as a whole.