SAVRALA does not fulfil the role of Ombudsman in the resolution of disputes between the public and our members. However we would like to assist where we can, so that disputes are resolved speedily and amicably.

Please address disputes with the company concerned. If the dispute is not resolved to your satisfaction or you feel that you are not getting the service you deserve, please forward the details of your dispute, and all relevant documentation to manager@savrala.co.za

We will assess whether or not we can assist so that the dispute does not escalate unnecessarily.

Code of Conduct: view online.
Code of Conduct and Charters: download PDF.