Category Archives: MOTY

Manufacturer of the year

SAVRALA MOTY Awards 2024 Sponsorship Opportunities

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The Southern African Vehicle Rental and Leasing Association (SAVRALA) invites its valued members and stakeholders to participate in sponsorship opportunities for the upcoming Motor Manufacturer of the Year (MOTY) 2024 Awards ceremony. This prestigious event, now in its 29th year, celebrates the pinnacle of service excellence and commitment to the industry.

As a non-profit organisation, SAVRALA seeks support from its stakeholders, partners, and members to create a memorable event. Get your brand in front of some of the most influential leaders in the car rental, leasing, and automotive industries by sponsoring this key event.

By participating as a sponsor, you will contribute to the exceptional atmosphere and collective spirit that makes the MOTY Awards a truly remarkable event. Join us in celebrating the dedication and excellence of our industry.

You can now review sponsorship opportunities on the SAVRALA Motor Manufacturer of the Year 2024 Sponsorship Proposal (downloadable PDF).

For more information or to submit your sponsorship interest, please contact our General Manager, Sandile Ntseoane, at gm@savrala.co.za or 082 573 5785.

We look forward to your support and participation in making the MOTY Awards 2024 a resounding success.

Hot Competition for 2023 Manufacturer Of The Year Awards – MOTY 2023

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MOTY AWARDS 2023
Manufacturer of the Year Award

MOTY Awards 2023

MOTY 2023 Award Winners     |     MOTY 2023 Event Photos

JOHANNESBURG, 19 OCTOBER 2023 – South Africa’s top vehicle manufacturers, as rated by the country’s vehicle rental and leasing companies, were honoured at this year’s SAVRALA Manufacturer of the Year (MOTY) awards, which were announced at a gala ceremony in Johannesburg today.

The 28th edition of the MOTY awards, organised by the Southern African Vehicle Rental and Leasing Association (SAVRALA), honours motor manufacturers for their outstanding service and support to members. These members collectively oversee approximately 400,000 vehicles annually through rental and leasing channels.

These awards are determined through two thorough surveys conducted with 37 car rental and leasing companies in South Africa. These surveys gauge their interactions with manufacturers they frequently deal with and whose vehicles are part of their fleets. The surveys encompass several key aspects of their operations, including communication and contact with manufacturers, support services, maintenance concerns, financial matters, and B-BBEE compliance.

The participating rental and leasing companies are required to involve all the relevant people who are knowledgeable about each criterion within their organisations to complete the various sections of the surveys. This is to ensure that the results are not biased and can be used by the manufacturers to identify and rectify any pain points in their customer journey with the rental and leasing industries.

SAVRALA’s GM, Sandile Ntseoane, emphasised the role of a key partner of the MOTY awards. “To recognise and acknowledge service excellence, SAVRALA continues to rely on its respected, most trusted, and independent partner, Lightstone. Their expertise in providing information, valuations, and solutions that enable better business decisions is instrumental in helping SAVRALA coordinate and administer the survey.”

Awards are made in the Rental category, Leasing category as well as combined Rental and Leasing performance.

In the Rental category, Toyota moved into the top position for the first time in four years, leading second place Kia and last year’s winner, Isuzu, now in third. The Leasing positions remained the same for the third consecutive year, with Isuzu taking top honours, followed by Volkswagen in second place and Toyota taking third place.

Considering all the challenges currently facing the automotive industry, these achievements are commendable. Manufacturers had to walk a tightrope to remain operational in the prevailing tough economic conditions, locally and globally. Yet despite these challenges, the industry showed resilience in achieving the best Rental and Leasing industry scores achieved to date.

Rental Results for 2023

Toyota, the winner of the Rental category in 2018 and 2019, reclaimed the top spot in the Rental category in 2023 after securing second and third places in the years following their last victory in 2019.

Kia was awarded second place in the Rental category in 2023, which is only their second appearance among the top three Rental manufacturers. Kia shared second place with Renault in 2019, but this year they have returned to their second position.

The exceptional performances from Toyota and Kia moved the Rental winner of the last three years, Isuzu, into third position for 2023.

The Value award goes to the automotive member who has accumulated the highest total points in both the Financial and Rental sections. For the sixth consecutive year, Toyota has emerged as the winner.

The Tutuka award is given to the automotive member who scores the highest and supplies lower and niche vehicle volumes to the car rental industry. Mini has dominated this award by winning it for the fifth year in a row.

Leasing Results for 2023

Isuzu continued their winning ways in the Leasing section and were awarded Gold in the Leasing category for the fourth consecutive year. Volkswagen held steady for their second position and Toyota took third, the same top three positions for Leasing for the last three years.

The Value award for the Manufacturer scoring the best for the Financial section on the Leasing survey was awarded to Isuzu, winning this award for the second time in the last three years.

Overall Results for 2023

The Rental and Leasing scores for qualifying manufacturers are combined to adjudicate an overall winner. This year’s Overall winner is Isuzu for the fourth consecutive year, with Toyota taking second position and Volkswagen completing the top three leader board positions.

Best Representative Awards for 2023

The rental and leasing companies nominate individuals for the best representative awards based on their performance and support during the year. Geraldine Pillay from Isuzu and Jeanette Bossert from Nissan were voted the best Account Representatives in the Leasing section. The award for the best Account Representative in the Rental section was presented to Lebo Lekalakala, representing Toyota.

The winner of the best Technical Representative award in the Rental section is Lufuno Nephawe from Toyota, with Lebo Mabowa from Volkswagen voted the best Technical Representative in the Leasing section.

Congratulations to all the award winners! We believe that your commitment to excellence will inspire others in the industry and help raise the standards even higher.

About SAVRALA

SAVRALA is the trade body for companies engaged in the leasing and rental of passenger cars and commercial vehicles. Founded in the 1970s, SAVRALA represents South Africa’s combined vehicle rental, leasing and fleet management industries. SAVRALA is the representative voice of Southern Africa’s vehicle rental, leasing and fleet management industries. It has a combined membership base of over 38 of South Africa’s top rental and leasing companies representing approximately 600 000 vehicles.

For more information about SAVRALA, please visit savrala.co.za or contact Claire Lathe at claire@bigambition.co.za

MOTY 2022 – Isuzu voted Best Manufacturer for third consecutive year

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MOTY AWARDS 2022
Manufacturer of the Year Award


Photo Gallery: Winners
Photo Gallery: Awards Event

JOHANNESBURG, OCTOBER 20, 2022 – Isuzu has walked away with top honours in the Manufacturer Of The Year (MOTY) awards, run annually by the Southern African Vehicle Rental and Leasing Association (SAVRALA).

Now in its 27th year, the MOTY awards pays tribute to the vehicle manufacturers for the level of service and support provided to SAVRALA members, who manage roughly 400 000 vehicles per year through the rental and leasing channels.

These awards are based on two comprehensive surveys completed by 38 car rental and leasing companies in South Africa, measuring the service from the manufacturers they interact with regularly and whose vehicles they have in their fleets.

Among the various areas of business surveyed are communication and contact with the manufacturers, support provided, maintenance issues, financial aspects and B-BBEE compliance.

The participating Rental and Leasing companies are required to involve all the relevant people who are knowledgeable about each criterion within their organisations, to complete the various sections of the surveys. This is to ensure that the results are not biased and can be used by the manufacturers to identify and rectify any pain points in their customer journey with the rental and leasing industries.

A Snapshot of the Results

In 2022, Isuzu was voted as the winner in both the Rental and Leasing categories for the third consecutive year. In the Rental category, Toyota improved their third position from 2021 and moved into the second position this year. For the first time ever, Mini moved into a podium position, by being awarded the bronze award in the Rental Category.

The Leasing positions remained the same as last year, with Isuzu taking top honours, followed by Volkswagen in second place and Toyota close on their heels taking third place.

Considering all the challenges currently facing the automotive industry, this is no small feat. Manufacturers had to walk a tightrope to remain operational amidst the aftermath and recovery of the Covid-19 pandemic, Ukraine war, the global chip shortages leading to a shortage of new vehicles, the global energy crisis and the KZN flooding earlier this year, to name but a few.

Rental Results for 2022

Isuzu continued their winning spree, attaining the highest score on the measured criteria and helped along by a level one B-BBEE level of contribution, the only manufacturer achieving level one. Toyota moved into second position, as they did in 2020, in the process moving Volkswagen out of the top three positions. Historically, premium brands have not often won top awards in the MOTY competition, but this year Mini proved that this is indeed possible, by moving into third position for the first time ever.

The Value award is presented to the automotive member that has scored the most combined points for the Financial section, and for the fifth year running, the winner is Toyota.

The Tutuka award recognises the best scoring automotive member which supplies lower and niche vehicle volumes to the car rental industry, and Mini took top honours in this category for the fourth consecutive year.

Leasing Results for 2022

Isuzu carried their momentum to the Leasing section and were also awarded Gold in the Leasing category, as they did for the last two years. Volkswagen held steady for their second position and Toyota took third, the same top three positions for Leasing as in 2021.

The Value award for the Manufacturer scoring the best for the Financial section on the Leasing survey was awarded to Toyota, which has now won this award four times in the last five years.

Overall results for 2022

To adjudicate an overall winner, the Rental and Leasing scores for qualifying manufacturers are combined. This year’s Overall winner is Isuzu for the third consecutive year, with Toyota improving from their third position last year to now be second and Volkswagen completing the top-three leader board positions.

Best Representative Awards for 2022

The rental and leasing companies nominate individuals for the best representative awards based on their performance and support during the year. Geraldine Pillay from Isuzu was voted the best Account Representative in the Leasing section. The award for the best Account Representative in the Rental section is shared between Queen Ramaliwa from BMW and Lebo Lekalakala, representing Toyota.

A special shout out has to go to Ramatjitla Penyane from Toyota, for being voted the best Technical Representative in both the Leasing and Rental categories for the last five years. He has definitely made this award his own and his legacy lives on.

Often retaining the title of being recognised as the best in your industry is harder than the effort required in reaching the top. We congratulate this years’ winners and look forward to seeing what the competitors can bring to the table in 2023.

About SAVRALA

SAVRALA is the representative voice of Southern Africa’s vehicle rental, leasing and fleet management sector. Its members have a combined national footprint with over 600 branches countrywide. Its Associate members comprise most motor manufacturers and importers and allied industry sales and service companies. SAVRALA members provide short-term self-drive rental, medium and long-term rentals and/or leasing and fleet management services to corporate users and consumers. The sector employs an estimated 12,000 people and, as a direct multiplier effect, several thousand more jobs are sustained across the South African automotive industry.

For more information about SAVRALA, please visit https://savrala.co.za/ or contact Claire Lathe at claire@bigambition.co.za

MOTY 2021

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Congratulations to Isuzu who has come up tops as the winner of the Southern African Vehicle Rental and Leasing Association (SAVRALA) Annual Industry Manufacturer of The Year (MOTY) Awards 2021.

Announced on 21 October at a cocktail event in Johannesburg, the MOTY 2021 winners included Isuzu as the winner in both the Rental and Leasing categories for the second consecutive year. Volkswagen came in second place in both categories and Toyota came third, also in both categories.

The Value Award goes to Toyota fourth year running. The Value Award is presented to the automotive member which has scored the most combined points in the financial section and, for the fourth year running, Toyota is the winner.

Mini takes the Tutuka Award third year in a row. The Tutuka Award recognises the best scoring automotive member who supplies lower and niche vehicle volumes to the car rental industry, and Mini took top honours in this category for the third consecutive year.

Business Fleet Africa’s SAVRALA MOTY 2021 Special Edition was released shortly after the official announcement of the MOTY results on Thursday the 21st of October 2021. View the Special Edition here.

Photo Gallery: Winners
Photo Gallery: Cocktail Event – Awards Evening

 

2018 MOTY Breakfast

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MOTY 2018 Award Winners Gallery

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LEASING AWARDS

Handing out Leasing Awards – Sandile Ntseoane, Theshnee Sinan and Denise Fairhurst

RENTAL AWARDS

Handing out Rental Awards – Sandile Ntseoane, Grenville Salmon and Francis Human

OVERALL AWARDS

Handing out Awards – Sandile Ntseoane and Winston Guriah

Clean sweep for Toyota at MOTY 2018 Awards

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The Southern African Vehicle Rental and Leasing Association (SAVRALA) – whose car rental members manage over 70,000 vehicles and leasing members account for over 68,000 Owned/Funded and 250,000 managed vehicles per annum in South Africa – held their annual industry Manufacturer Of The Year (MOTY) awards in Sandton on Thursday, 25 October 2018.

Toyoya regained the number one spot for the first time since 2008, dethroning Volkswagen which has won MOTY in seven consecutive years.  Toyota also won the Leasing Category, making them the Overall MOTY winner by some margin.  Volkswagen secured the overall second position, with BMW placed in third.

Congratulating Toyota, SAVRALA President Winston Guriah said: “While the evolving needs of both the car rental and leasing fleet owners made it an exceptionally demanding business environment, the dedication and commitment of manufacturers, which continued to understand and address these needs, deserves recognition through the MOTY awards”.

In its 23rd year, MOTY recognises motor manufacturers that have provided SAVRALA members with the best-possible support and assistance.  These awards are based on the results of a continually improved industry-specific survey comprising 38 criteria reviewed twice annually among 31 of the largest Rental and Leasing companies in South Africa.

Questionnaires are completed by a panel of individuals who depend on and deal directly with each manufacturer.  This results in obtaining an accurate, objective, unbiased and company-wide perspective of the service levels experienced.

The results from this competition enable each manufacturer to identify their strengths and work on areas of weakness as highlighted to them by their corporate customers.

Areas of evaluation scored by the Rental members include:

  • Communication: Covering the timeous and accurate information on new models, pricing and vehicle delivery, as well as regular manufacturer contact – improved by 4.7%.
  • Support: Assessing the quality of operational support and ability to accommodate industry specific requirements as well as timeous delivery of vehicles – improved by 2.6%.
  • Maintenance: Rating the technical training, contact with the technical representatives, response to technical issues and warranty claims, dealer support, parts availability and flexibility on Goodwill and Policies – improved by 1.3%.
  • Value: Covering the protection of residual value and pricing structures, under the current economic challenges – improved 1.3% above last year’s results.
  • B-BBEE compliance: This area shows some modest improvement but remains an area of opportunity

The Overall Rental industry score this year improved by 2.6% from last year.

Areas of evaluation scored by the Leasing members, include:

  • Communication / Marketing: Including regular visits, information on production issues, pre-launch and ongoing information – improved by 8.1%.
  • Technical Support: Measuring the technical relationship as well as provision of technical information and parts availability – improved by 9.4%.
  • Financial: Looking at fleet pricing structures and discounts and residual value – improved by almost 8% since last year.
  • Dealer Support: Including delivery issues and aftersales service – improved by 7.6%.
  • B-BBEE compliance – This area shows some modest improvement but remains an area of opportunity

The Leasing survey showed improvement in all criteria measured, hence the improvement of 8% in the Leasing Industry score since 2017.  While it is still well below the rental score, Guriah said: “It is clear that the manufacturers have taken up the challenge to improve their focus on the Leasing members. It is only a matter of time before the current gap between the two section scores is eradicated.”

Rental Results for 2018:

Toyota moved up from their second position last year to take top honours this year, pushing Volkswagen into joint second with BMW, which proved to be the wildcard this year. Renault, which was the most improved manufacturer in 2017, took third position, breaking into the Top 3 position for the first time.

Toyota also received the Value award, following their top score in this category on the Rental questionnaire.

BMW received the award for the Most Improved Manufacturer on the Rental side, while BMW won the Tutuka award, awarded to the automotive member who supplies lower and niche vehicle volumes to SAVRALA car rental members.

Rental 2013 2014 2015 2016 2017 2017 – final position 2018 Improvement
1st Toyota 65.5 65.9 65.8 64.0 65.1 2 68.7 3.6
2nd BMW 51.5 46.5 63.9 58.3 56.9 6 64.5 7.5
2nd Volkswagen 72.7 70.8 68.5 67.3 67.3 1 64.5 -2.9
3rd Renault 60.3 63.3 55.8 57.8 5 63.3 5.4

Leasing Results for 2018:

Toyota took the honours for the second year running by quite some margin, followed by Hyundai in second position and Volkswagen in third.

Toyota was also awarded the Value Award, having scored the best in the Financial Section of the Leasing questionnaire.

The award for the Most Improved Manufacturer in Leasing went to BMW, which managed to improve their Leasing score by 13.7% since 2017.

Leasing 2012 2013 2014 2017 2017 – final position 2018 Improvement
1st Toyota 66.8 75.2 69.9 65.2 1 71.9 6.8
2nd Hyundai 69.7 73.7 63.8 58.4 2 62.8 4.5
3rd Volkswagen 76.3 77.9 70.7 53.8 3 61.5 7.7

Best Representative Awards for 2018:

SAVRALA awarded BMW’s Queen Ramaliwa as its Best Rental Account Executive, while Ramatjitla Penyane from Toyota was voted the best Rental Technical Representative for 2018.

Best Leasing Account Executive was awarded to Jackie Grindrod from BMW, while Ramatjitla Penyane, from Toyota, was also voted the best Technical Representative to the Leasing Industry.

TOYOTA TAKES OVERALL GOLD MOTY AWARD AS VOLKSWAGEN CONTINUES RENTAL DOMINANCE

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JOHANNESBURG, OCTOBER 23, 2017 – The Southern African Vehicle Rental and Leasing Association (SAVRALA) – whose car rental members manage over 70,000 vehicles and leasing members account for over 55,000 Owned/Funded and 245,000 managed vehicles per annum in South Africa – held their annual industry Manufacturer Of The Year (MOTY) awards at a gala dinner in Sandton on Friday, 20 October 2017.

Despite Volkswagen claiming the MOTY Car Rental title for the seventh consecutive year, just ahead of second-placed Toyota, a resurgent Toyota dominated the Leasing section, which helped them beat off their long-standing competitor to take the much-coveted Overall Gold MOTY Award. Hyundai were placed third.

Congratulating Toyota, the SAVRALA President, Winston Guriah commented that “the MOTY awards again recognise those manufacturers who continue to understand the evolving needs of both car rental and leasing fleet owners”.

In its twenty-second year, MOTY recognises those motor manufacturers who they feel have provided them with the best possible support and assistance during that period. These awards are based on the results of a continually revised and improved industry-specific survey incorporating 38 criteria reviewed twice annually among 24 of the largest Rental and Leasing companies in South Africa.
Questionnaires are completed not by one individual in each company, but by a panel of individuals who depend on and deal directly with each manufacturer. This results in obtaining an accurate, objective, unbiased and company-wide perspective of the service levels experienced.
The results from this competition enable each manufacturer to identify their strengths and work on areas of weakness as highlighted to them by their customers.
Areas of evaluation scored by the Rental members include:
• Communication: Covering the timeous and accurate information on new models, pricing and vehicle delivery, as well as regular manufacturer contact – declined by 3%.
• Support: Assessing the quality of operational support and ability to accommodate industry specific requirements as well as timeous delivery of vehicles – improved by nearly 2%.
• Maintenance: Rating the technical training, contact with the technical representatives, response to technical issues and warranty claims, dealer support, parts availability and flexibility on Goodwill and Policies – declined 1.7%.
• Value: Covering the protection of residual value and pricing structures, under the current economic challenges – improved slightly above last year’s results.
• B-BBEE compliance: Continued to decline as the new B-BBEE Codes take effect.
The Overall Rental industry score this year dropped 1.4% to 57 from last year.
Areas of evaluation scored by the Leasing members, include:
• Communication / Marketing: Including regular visits, information on production issues, pre-launch and ongoing information.
• Technical Support: Measuring the technical relationship as well as provision of technical information and parts availability.
• Financial: Looking at fleet pricing structures and discounts and residual value.
• Dealer Support: Including delivery issues and aftersales service.
• B-BBEE compliance.
While the overall Leasing score this year dropped significantly to 37.5 from 45.2 in 2014 and is well below the rental score, Guriah suggested that “there is no doubt that the manufacturers will now place more focus on the Leasing members to reduce the current gap between the two sections scores”.

Rental Results for 2017:
Winning for the seventh consecutive year, Volkswagen took the Car Rental MOTY award. Toyota moved up from their third position last year into second this year, pushing Hyundai back from their second position last year into third this year.
Volkswagen also receives the Value award, following their top score in this category on the Rental questionnaire.
Renault receives the award for the Most Improved manufacturer on the Rental side as they managed to improve their Rental score the most since last year.
Awarded to the automotive member who supplies lower and niche vehicle volumes to SAVRALA car rental members, the Tutuka award which means ‘progress’ in Zulu, went to Nissan.
Rental 2013 2014 2015 2016 2016 – final position 2017 Improvement
1st Volkswagen 72.7 70.8 68.5 67.3 1 67.3 0.1
2nd Toyota 65.5 65.9 65.8 64.0 3 65.1 1.2
3rd Hyundai 59.7 63.3 65.1 64.2 2 59.6 -4.6

Leasing Results for 2017:
By quite some margin, Toyota took the honours, followed by Hyundai in second position and Volkswagen taking third.
Leasing 2012 2013 2014 2014 – final position 2017 Improvement
1st Toyota 66.8 75.2 69.9 2 65.2 -4.8
2nd Hyundai 69.7 73.7 63.8 4 58.4 -5.4
3rd Volkswagen 76.3 77.9 70.7 1 53.8 -16.9

Best Representative Awards for 2017:
Best Rental Account Executive for the second-year running was Loshini Pillay from Volkswagen, with Robert Wright, also from Volkswagen, voted the best Rental Technical Representative for 2017.
Best Leasing Account Executive was awarded to Faan Fourie from Toyota, while Ramatjitla Penyane, also from Toyota, was voted the best Technical Representative to the Leasing Industry.
On social media, join the conversation using the hashtag #SAMOTY17.
Photos of the award winners are available here:
https://from.sketchup.co.za/index.php/s/Dl5szWtMDoJpTG5

2017 Motor Manufacturers Of The Year (MOTY) to be announced

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Which motor manufacturer will win the coveted title of Manufacturer Of The Year in 2017?

The first round of judging has concluded in the annual MOTY awards process, run by SAVRALA, the Southern African Vehicle Rental and Leasing Association whose car rental members manage over 70,000 vehicles and leasing members account for over 54,800 – Owned/Funded and 244,148 – managed vehicles per annum in South Africa.

In contrast to many other car surveys, this award is based on the largest rental and leasing companies in South Africa scoring their automotive suppliers twice annually on 38 objective criteria which include B-BBEE levels, value for money (eg: vehicle resale, maintenance and cost of parts), vehicle security, communication and support.

The results of the competition are used by motor manufacturers to identify their strengths and improve their areas of weakness as highlighted to them by their customers.

“The vote of confidence given by SAVRALA members to their vehicle suppliers should be an important consideration for the car buying public who also want to buy a vehicle that offers good value for money, reliability and safety,” says Winston Guriah, the President of SAVRALA.

The first round, as voted for by both the rental and leasing sectors, has highlighted the top five manufacturers being Ford, Hyundai, Nissan, Toyota and Volkswagen. In this group, first and second place is separated by less than three points which can easily change the overall scores winners when round two is completed.

“Volkswagen has taken top honours for the past seven years in the rental section, but there has been fierce competition between motor manufacturers where the winning margins have been very small as we are seeing this year. In 2016, Hyundai and Toyota came second and third respectively,” says Winston.

MOTY also identifies the top account representatives and technical representatives from motor manufacturers, evaluating their ability to establish and maintain a successful relationship, and to be proactive and professional in their approach.

Past winners of the MOTY Best Account Representative award include Loshini Pillay from Volkswagen in 2016 and David Maeko from Ford in 2015, while Robert Wright from Volkswagen and Bennita Senyatsi from Nissan won the Best Technical Representative awards in 2016 and 2015 respectively.

“The emphasis on the MOTY results is likely to both increase the service expectation from the rental and leasing companies, while forcing them to look more critically at current service levels provided by manufactures,” says Sandile Ntseoane, the GM of SAVRALA.

“MOTY influences the vehicle purchase decision-making of both the public and large fleet operators who will be comforted by the experiences of the SAVRALA members.”

The results of the 22nd annual SAVRALA MOTY awards will be announced at a gala ceremony in Johannesburg on 20 October.

On social media, join the conversation using the hashtag #SAMOTY17.