SAVRALA is not an official ombudsman and does not mediate disputes between the public and our members. However, we strive to assist in resolving matters swiftly and amicably wherever possible.

If you have a dispute, we recommend addressing it directly with the company involved as your first step. Should the issue remain unresolved or if you feel you have not received adequate service, you may escalate it by providing the details of your dispute and all relevant documentation to [email protected].

We will review your submission to determine if we can assist in preventing further escalation of the dispute.